Privacy Policy
Effective Date: January 1, 2025
At Epic Home Care Services (“we,” “our,” or “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website,
engage with our services, or communicate with us electronically—including via SMS (text message).
1. Information We Collect
We may collect the following types of personal information from you, either directly or automatically:
a. Personal Information You Provide
- Full name
- Email address
- Phone number (including mobile/SMS number)
- Mailing address
- Health-related information voluntarily submitted (e.g., care needs, medical conditions)
- Insurance details (for eligibility purposes)
- Emergency contact information
b. Automatically Collected Information
- IP address and geolocation
- Browser type and device information
- Pages visited and time spent
- Referring/exit pages
2. How We Use Your Information
We use your personal information to:
- Provide and coordinate home care services
- Contact you regarding services, appointments, or follow-ups
- Respond to your inquiries and requests
- Verify insurance coverage and benefits
- Send important updates or administrative messages
- Improve our website and service offerings
- Comply with healthcare regulations and other applicable laws
If you opt in to receive SMS/text messages, we may use your mobile number to:
- Send appointment reminders
- Provide care-related updates
- Send account notifications and alerts
- Share urgent or time-sensitive service information
SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
3. How We Share Your Information
We do not sell or rent your personal information. We may share information only in the
following circumstances:
- With healthcare providers involved in your care
- With authorized personnel such as case managers, insurers, or Medicaid/Medicare representatives
- With third-party vendors who assist in service delivery (e.g., EHR systems)—only under confidentiality agreements
- When legally required (e.g., court orders, audits, or public health disclosures)
We do not share SMS consent with third parties or affiliates.
4. Data Security and Safeguards
We implement administrative, technical, and physical safeguards to protect your personal and health-related information, including:
- Secure data transmission (SSL)
- Access control and user permissions
- Audit logging and monitoring
- Employee training on HIPAA and data privacy
5. Your Choices and Rights
You have the right to:
- Request access to or a copy of your personal information
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent for non-essential communications (including SMS)
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information below.
6. Cookies and Tracking Technologies
We may use cookies and tracking technologies to improve website functionality and monitor usage.
These tools do not collect Protected Health Information (PHI) and can be managed via your browser settings.
7. Children’s Privacy
Our services are intended for adults and legal guardians of pediatric clients. We do not knowingly collect
personal information from children under 13 through our website.
8. SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Epic Home Care Services , you may receive messages related to the following (provide specific examples):
- Account Notifications
- Customer Care
“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your appointments, billing, or account updates.
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from Epic Home Care Services in the following ways:
- By submitting an online form
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword “HELP”. Or, you can get help directly from us at www.epichomecarega.com.
Additional Options
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.